Shipping & Replacement

Shipping, Replacement & Customer  Satisfaction

At Instora, your satisfaction is our priority. We strive to ensure every order reaches you quickly, safely, and exactly as expected.

🚚 Shipping Information

  • Free Delivery on all orders across Pakistan.
  • Orders are usually processed and dispatched within 24 hours after confirmation.
  • Delivery typically takes 2–4 business days, depending on your location.
  • Cash on Delivery (COD) is available nationwide.

To ensure smooth delivery, our team may contact you via phone or WhatsApp to confirm your order before dispatch.

🔄 Replacement Policy

We carefully inspect every product before shipping. However, if you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please contact us within 7 days of receiving your order.

After verifying the issue, we will gladly provide a FREE replacement at no additional cost.

Our goal is to make sure every customer receives a product in perfect working condition.

📦 Replacement Conditions

To process your replacement request:

  • Please contact us within 7 days of delivery.
  • The product should be returned with its original accessories and packaging whenever possible.
  • Photos or a short video may be requested to help us verify the issue and speed up the replacement process.

🛡️ Hygiene & Safety Policy

At Instora, customer health and safety come first.

Since Instora Vision is a personal hygiene product designed for ear care, we are unable to accept returns or exchanges for products that have been opened or used due to a change of mind.

This policy helps ensure that every customer receives a hygienic, unused, and safely packaged product.

If your product arrives damaged, defective, or incorrect, you are fully covered under our Free Replacement Policy.

❓ Need Assistance?

Our support team is always happy to help.

If you have any questions regarding your order, shipping, or replacement request, please don't hesitate to contact us.

📧 Email: officialinstora@gmail.com

📱 WhatsApp: 0336 - 5117185

We aim to respond to all customer inquiries as quickly as possible.